Check out the most common questions our customers asked.
Still have questions? Contact our customer support.
What is KilgourMD?
KilgourMD is a revolutionary skincare brand targeting scalp health. We know that the same environmental forces that age our facial skin, also age our scalp, and over time contribute to hair that appears thin and lifeless. Founded and led by Stanford dermatologist Dr. James Kilgour, our brand has pioneered a two-step patent pending system to combat scalp ageing and the appearance of hair thinning directly, reinventing hair thinning treatment and prevention. That revolutionary scalp care product you've been searching for? Finally, you've found it.™
How does the KilgourMD System work?
The KilgourMD system combines two transformative scalp care serums, intended to work alongside one another for best results. The Prevention is like an anti-aging serum for the scalp, preventing environmentally-driven ageing and the appearance of hair thinning and loss of vitality that sets in over time.The Treatment is like a facelift for the scalp, maximising the appearance of the remaining hair once damage has already been done.
How do I use the KilgourMD serums?
Our serums are easy, quick, and safe. At the end of your morning or nightly skincare regimen, apply one to two dropperfuls of each serum directly to your scalp and massage in. There is no need to apply these products throughout the hair itself, because they target the scalp directly. You can also apply each serum immediately following the prior without needing to wait, as we formulated them to work together.
Which serum do I need, and do I need both?
The Prevention is designed for use by everyone, whether you're 25 or 65, because we know that oxidative stress causes scalp ageing from the moment we are born. The Treatment, however, is designed to use only when the damage from the environment has already occurred. We therefore recommend that you introduce The Treatment to your regimen, following The Prevention, as soon as you notice the initial signs of the appearance of hair thinning.
How long does one bottle of each serum last?
Each of our serums is 30ml, which when applied consistently will last for one month of daily usage.
Does the KilgourMD system contain minoxidil or finasteride?
No, neither of our products contains either of these pharmaceutical ingredients. Minoxidil has a number of associated side effects, including scalp irritation. Finasteride, while an effective anti-androgen, requires a physician's prescription and monitoring.
Who created the KilgourMD system?
The KilgourMD system was created by our founder, Dr. James Kilgour, an expert board-certified dermatologist trained at Stanford University.
Why is the KilgourMD system unique?
The KilgourMD system is a true revolution in preventative scalp care. While traditional hair care products aim at improving the appearance of the dead keratin hair fibers, KilgourMD focuses on the health of the scalp and the prevention of premature scalp ageing. This is unique and means that our two-stage system helps to prevent the appearance of hair thinning before it occurs rather than trying to play catch up afterwards.
Why is it a two-stage system?
We developed KilgourMD as a system, to both treat and prevent. No single product can achieve both of these goals.
How often do I use the products?
Apply the products once, ideally in the morning or at night before bed as the last step in your skincare regimen.
When is the optimal time to apply the serums?
We designed the products to be applied at night before bed, to allow them time to be fully absorbed by the scalp. However, you can equally apply them in the morning if you prefer. Both serums are light in colour and spread translucently, so they should not stain your pillows.
Where can I use the KilgourMD system?
Our products are designed specifically for use on the scalp. We optimized the serum with the unique composition of the scalp in mind.
Are the serums suitable for all hair types?
Absolutely! We intentionally created the KilgourMD system to be suitable for all hair types, genders, and ethnicities. The truth is that the same ageing environmental forces affect us all.
Will these serums mess up my hair style?
Both of our serums are lightweight, water-based, and easily absorbed. They should not cause any issues with your hair style, even for the finest of hair that is easily weighed down. The texture is not greasy or sticky.
How much do you charge for shipping?
All orders come with complimentary standard shipping. Please note that international orders may be subject to additional import duties/customs, which are not included in the price paid and are the responsibility of the customer.
Do you ship internationally?
Yes! We ship to the following countries:
United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore
For all international orders, you are responsible for any customs or duties imposed and this is not included in the price you pay at checkout. Due to the recent uncertainty around tariffs, some jurisdictions have implemented new import tariffs on goods from the U.S. We recommend checking the law in your region before ordering.
Do you offer a subscription?
Yes! You can buy each of our products with auto-refill every one to three months. Your hair will be happy and so will your wallet — recurring shipments come with a 10% discount!
Can I cancel my subscription?
You can cancel your automatic recurring shipments at any time without notice or penalty. To cancel, email us at hello@kilgourmd.com and we will take care of it immediately. You can also manage this yourself directly here.
What is your refund policy?
We know that you will love our products as much as we do, especially when you see the results. That's why we offer a 90-day trial period offer. Please see the details in our full return policy.
Where are the products manufactured?
Our products are proudly developed and manufactured in the United States.
Are the products safe?
Absolutely. We hold safety to the highest standard. Both KilgourMD products are dermatologically tested and approved.
Do you test on animals?
NEVER! Our products are tested on humans, subject to institutional review board approval, informed consent, and following the ethical principles of the Declaration of Helsinki.
Do these products contain pharmaceuticals/drugs?
Our products are cosmetics with natural ingredients, not OTC or prescription drugs. Statements made on this website and in our marketing have not been evaluated by the Food and Drug Administration, and these products are not intended to diagnose, treat, cure or prevent any disease.